REFUND POLICY
At Shiva Sadhana, we are committed to delivering spiritual products, services, and experiences that truly connect with your soul. Your satisfaction and trust are sacred to us. This Refund Policy outlines the terms under which refunds may be issued and ensures transparency in all our transactions.
1. Eligibility for Refund
You are eligible for a refund under the following conditions:
- You requested a cancellation within 24 hours of placing your order (before shipment or service initiation).
- You received a damaged, defective, or incorrect product.
- The product or service did not match the description provided on our website.
- The online service or consultation was not delivered due to a technical or scheduling fault from our side.
2. Non-Refundable Items and Services
We do not offer refunds for:
- Digital downloads (e.g., e-books, PDFs, guided meditations) once delivered.
- Custom-made or personalized items (e.g., personalized pooja items, name-engraved mala).
- Services already delivered (e.g., spiritual consultations, pooja performed).
- Products damaged due to customer mishandling.
3. Timeframe for Requesting a Refund
- Refund requests must be submitted within 7 days of receiving the product or service.
- Beyond this period, we will not be able to process your refund request.
4. Refund Process
- Contact us at
support@shivshadhana.in or WhatsApp at 
+91-8069377929 Share your Order ID, reason for the refund, and (if applicable) clear photos/videos of the damaged/incorrect product.
- Contact us at
- Our team will review your request within 2-3 business days.
- If approved, your refund will be processed within 7 working days via your original payment method.
5. Return Instructions (if required)
If we request the product to be returned:
- It must be in original packaging and in unused condition.
- Return courier charges will be:
- Borne by us if the fault is ours.
- Borne by the customer in all other cases.
Return address:
- Return courier charges will be:
ShivSadhana Returns Department
B 37/171, Birdopur, Dr.
Usha Gupta Lane, Mahmoorganj, Varanasi – 221010, Uttar Pradesh,
Contact: +91-8069377929
6. Right to Refuse Refund
We reserve the right to refuse refunds in the following cases:
- Repeated refund requests from the same user.
- Attempt to misuse our refund system.
- Incomplete or false information provided during the claim.
7. Commitment to Fairness
We are not just a brand — we are a spiritual movement. Every order supports Indian artisans, local priests, and spiritual workers. We ask you to approach refund requests with mutual respect and honesty.
8. Contact Us
For refund or complaint-related queries: Email: team@shivasadhana.in Call/WhatsApp: +91-8069377929
Website: www.shivasadhana.in